On my way home I needed to pick up some items and dashed in a liquor store and about half way through I found myself crying! A homeless man asked me what the problem was and I said, “They are going to pull the plug on my dad tomorrow and I can’t even contact the doctor to talk to him about it!” The homeless man, said “Oh, you need to call 211, they will help you.”
And I said “They can’t possibly help me with this.” The homeless man said “Oh yes, they help with just about everything!” So the next morning I called 211 and someone on the line said they would help me. He called somewhere on my behalf with me and right after that the doctor called and we made a plan for my dad to recover…he is 81 years old now, in a wheelchair, but I have my dad… and I have 211 to thank.
Resolution Recognizes California 2-1-1 Day
February 11, 2010
The California State Assembly presented a resolution, authored by Assembly Speaker John A. Pérez, which recognizes February 11, 2011 as statewide 2-1-1 Day.
"2-1-1 service is a critical resource to connect people in need to services in their community," said Speaker Pérez
2-1-1 is an incredible resource for California residents. Trained specialists provide a confidential assessment and referral to local resources, 24 hours a day, 7 days a week in over 150 languages. 2-1-1 is a one-stop-shop to literally hundreds of local services that are a lifeline for struggling families.
2-1-1 is a free easy to remember phone number and online database that connects Californians quickly and effectively to existing health and human service programs, joblessness support and disaster response information in their communities. Services people can find by calling 2-1-1 include healthcare, rent and mortgage assistance, food and shelter, job training, transportation, childcare, senior care, veteran services and much more. Currently available to 90 percent of the state’s population, efforts are underway to ensure all residents have access to 2-1-1.
The victims of the recession are the hardworking men and women of California who are struggling to pay rent or mortgages, can’t afford to put food on their table and worry that their children will receive healthcare if they get sick.
“People in need of help in these tough economic times often don’t know where to turn for help. Calling multiple numbers to find the information or service they need, can feel like looking for a needle in a haystack. 2-1-1 simplifies the process by giving people one number to call, to connect to literally hundreds of local services. I am proud to have authored the resolution honouring this important service,” said Speaker Perez.
2-1-1’s role in emergencies and disaster response is also a critical service to Californians. Relieving the burden on the 9-1-1 system, such as in the 2007 wildfires in San Diego, 2-1-1 offers one number for people affected by disaster to call for non-emergency information, such as confirming evacuation notices and finding local emergency shelters.
2-1-1 is an important source of information for government officials in identifying constituent needs, as 2-1-1 call centers track not only the number of calls they receive, but the reason people are calling. In 2010, more than 1.4 million Californians called 2-1-1.
The resolution was presented in recognition of the valuable service 2-1-1 provides to California residents. Speaker Perez issued the following statement in response: