When I called 2-1-1 because someone told me they could help with nutrition, I never expected to get fresh food. They sent me to a food pantry where I got 3 onions, 4 potatoes, 4 bananas, orange, brown rice, black beans, 3 artichokes, raspberries, packaged lettuce for salad, carrots, purple cabbage, and chicken breast. I called 2-1-1 again right away and asked if I could go back to the pantry again and they told me I could go every week if I needed food. I would never have found about this if it weren’t for the people at 2-1-1!
2-1-1 Mobility Management Overview
The partnership between Caltrans DMT and "211 California" was the impetus to the success of the planning project. DMT was instrumental in providing the education, background and information necessary to assist the "211 California" project team with identifying the key transportation stakeholders, datasets, and site locations of public transit and human services agencies. The "211 California" project team provided DMT with access and information to the various 2-1-1 call center directors, staff, technologies, and service areas throughout California.
Stakeholder involvement included representatives from the statewide "211 California" Leadership, and representatives from the Governor's Office of Emergency Services (OES), California Health and Human Services Agency and Departments, Regional Transportation Planning Agencies, local and regional Transit Agencies, and Caltrans DMT Management. This mutual collaboration provided the foundation essential to the successful completion of the following primary tasks of this project:
- Identification of existing rural human services transportation providers, 2-1-1 call centers, and information technologies in rural areas.
- Working together with OES to identify service gaps in order to respond to the emergency preparedness needs of the elderly, disabled, and low income individuals in rural areas.
- Public participation through focus groups, stakeholder meetings, and coordinated plan documentation.
- Strategies for interfacing 2-1-1 call centers with mobility management concepts through technological advances.
- Identify strategies for future funding for implementation.
The final planning report for this project is available at the following link: Mobility Management Planning Study.
Mobility management is an innovative approach for managing and delivering coordinated transportation services to customers, including older adults, people with disabilities, and individuals with lower incomes. Mobility management focuses on meeting individual customer needs through a wide range of transportation options and service providers. It also focuses on coordinating these services and providers in order to achieve a more efficient transportation service delivery system for public policy makers and taxpayers who underwrite the cost of service delivery.
Mobility Management involves these key steps:
- Developing an inventory of available services;
- Identifying customer needs;
- Developing strategies to meet the needs;
- Coordinating financial and other resources;
- Improving coordination through transportation brokerage systems;
- Training staff and volunteers;
- Promoting the use of innovative technologies, services, and other methods to improve customer service and coordination; and
- Developing customer information and trip planning systems.
The mobility management approach often uses ITS technologies to make individualized service possible.
2-1-1 California would like to recognize the work done historically by 2-1-1 Los Angeles County in maintaining these resources on the former 2-1-1 page on the CAIRS website.