When I called 2-1-1 because someone told me they could help with nutrition, I never expected to get fresh food. They sent me to a food pantry where I got 3 onions, 4 potatoes, 4 bananas, orange, brown rice, black beans, 3 artichokes, raspberries, packaged lettuce for salad, carrots, purple cabbage, and chicken breast. I called 2-1-1 again right away and asked if I could go back to the pantry again and they told me I could go every week if I needed food. I would never have found about this if it weren’t for the people at 2-1-1!
Our Network's Values
All California 2-1-1 providers support the standards of service endorsed by the Alliance for Information and Referral Services (AIRS), and commit to:
- maintain accurate, comprehensive, unbiased information about the health and human services available in their community.
- provide confidential and/or anonymous access to information.
- provide assessment and assistance based on the inquirer’s need(s).
- provide barrier-free access to information.
- recognize the inquirer’s right to self-determination.
- provide an appropriate level of support in obtaining services.
- assure that inquirers are empowered to the extent possible.
- assure that inquirers have the opportunity to access the most appropriate I&R service available in the system.
The complete AIRS Standards for Professional Information and Referral are available here.